Frequently Asked Questions (FAQ)
We aim to ship all in‑stock items within 5 business days from the date your order is placed. Delivery time after dispatch will depend on your location and the courier, but you’ll receive tracking details as soon as your order is on its way.
Once you place your order, you’ll receive an order confirmation email straight away. Our team then processes your order and prepares any in‑stock items for dispatch. We aim to ship all available items within 5 business days. As soon as your order is shipped, you’ll receive a tracking number so you can follow its journey right to your door.
Yes. A PDF invoice will be sent to you, along with an in‑email invoice for your records. You’ll receive both as soon as your order is confirmed.
Yes — refunds are possible under certain conditions. If you cancel your order before the item has been shipped, no cancellation fee applies.
If your item has already been shipped, returns may be accepted; however, a restocking or cancellation fee will apply, and freight costs are non‑refundable.
All refund and return requests are handled case by case at our discretion. For full details, please refer to our Refund & Return Policy:
🔗 https://shop.austrackcampers.com.au/refund_returns/
All items that require freight will have shipping costs calculated at checkout. Multiple freight options may be available depending on your order and location. Please review the freight options carefully before completing your purchase to ensure you select the method that best suits your needs.
Package tracking allows you to follow your order once it has been shipped. When your item is dispatched, you’ll receive a tracking number and link from the freight provider. You can use this to monitor your parcel’s progress, see estimated delivery dates, and receive updates on its location.
Yes — in most cases you can change or cancel your order, as long as the item has not yet been shipped. If your order is still being processed, contact us as soon as possible and our team will do their best to assist.
If your item has already been shipped, the order can no longer be changed or cancelled. You may still be able to return the item; however, restocking or cancellation fees may apply, and freight charges are non‑refundable. All requests are handled case by case at our discretion in line with our Refund & Return Policy.
Yes, we offer custom and special orders. Please note that full payment is required upfront for all special‑order items. If you choose to cancel a special order, a 50% cancellation fee will apply.
All special orders must be placed via email. To get started, simply use the contact form on this page, and our team will assist you with the details.