No, there are no fees to track your order. Tracking is included as part of your shipping cost, and you can access your tracking details either through the email sent by the freight provider or directly from your Account page if you’ve created one.

If your parcel arrives damaged, please contact us as soon as possible. Take clear photos of the damaged item, the packaging, and the shipping label, then send them to us along with your order number. This helps us assess the issue quickly and work with the freight provider if necessary.
Our team will review the situation and advise the next steps on a case‑by‑case basis.

We ship orders using several trusted freight providers to ensure the best delivery option for your location and item size. Our main freight partners are Australia Post, FedEx, Aramex, and Team Global Express.

No. A PDF invoice is emailed to you when your order is confirmed, and an in‑email invoice is included as well. In most cases, a printed invoice is not included inside the parcel, as all documentation is provided digitally for accuracy and security.

Delivery delays can occur for a range of reasons, including courier backlogs, weather conditions, or regional transit times. If your tracking shows a delay, we recommend keeping an eye on the updates provided by the freight company.
If the delay continues for an extended period or you’re concerned about your shipment, contact us with your order number, and we can follow up with the courier on your behalf.

Yes — depending on stock availability, item size, or packaging requirements, your order may be sent in multiple parcels. Each parcel will have its own tracking number, which will be emailed to you once dispatched.
If you have an account with us, you can also view all tracking numbers from your Account page.