We want you to be happy with your purchase, and we’re here to help if something isn’t right. If you are not satisfied with your order for any reason, we offer returns and assistance in line with our Delivery, Refund, and Return policies.
Full details can be found in our Refund & Return Policy available on our website.
Rules
Rules
All requests for returns must be submitted within 14 days of delivery.
Returns will be assessed in line with our Delivery, Refund, and Return policies.
To request a return, customers must contact us through our
online contact form on our website. This applies to all orders,
including those placed online or over the phone.
Items must be in unused, undamaged condition and in their original packaging to be considered for return.
Restocking or cancellation fees may apply depending on the circumstances.
Freight charges are non-refundable for all returned or cancelled orders.
Full details can be found in our
Refund & Return Policy
.
Interpretation and Definitions
For the purposes of our Delivery & Return processes, the following applies:
All requests for returns must be submitted within 14 days of delivery.
This timeframe applies to all orders placed through the Austrack Campers Spare Parts
online store or over the phone.
All return requests must be made through our online contact form on our website.
This is the required method for all customers and ensures your request is properly logged
and assessed by our team.
Returns are managed in accordance with our Delivery, Refund, and Return policies. Items must meet
eligibility requirements before a return can be approved.
For full details, please refer to our Refund & Return Policy
.
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The McHitch “Easy Fit” Automatic Coupler offers unmatched articulation, ultra-low profile (just 125mm high), and a universal bolt pattern for quick installation. Fully ADR 62/02 compliant and capable of over 90° movement on every axis, it’s built for serious off-road towing. Bolt dimensions: 185mm x 55mm (elongated for easy fitment).
Optional: WDH Adaptor Plate
Choose whether to include a Weight Distribution Hitch (WDH) adaptor plate if you plan to tow with a WDH system. This plate allows compatibility between the McHitch coupler and most standard WDH setups, ensuring safe and balanced towing for heavier caravans. Select this option below if your towing configuration requires it.
Yes — refunds are possible if the item has not yet been shipped. In this case, no cancellation fee applies. If the item has already been shipped, a restocking or cancellation fee will apply, and freight costs are non‑refundable. All refund requests are assessed case by case at our discretion.
To request a refund, please contact us via the contact form or reply to your order confirmation email. Include your order number, item details, and the reason for the refund so we can process your request as quickly as possible. Please note that refund eligibility depends on whether the item has shipped and the condition of the returned goods.
No. Freight costs are non‑refundable, even if the item is returned or the order is cancelled after dispatch. If a return is approved, only the product cost (minus any restocking or cancellation fees) will be refunded.
We aim to ship all in‑stock items within 5 business days from the date your order is placed. Delivery time after dispatch depends on your location and the courier service. Once your order ships, you’ll receive a tracking number so you can follow its progress.
All freighted items have delivery charges calculated automatically at checkout. Depending on your location and order size, multiple freight options may be available. Please review these options carefully to choose the best one for your needs.
Yes. Once your order is dispatched, you’ll receive an email with a tracking link from the freight provider so you can follow your parcel’s journey and delivery updates.
If you create an account on our website, you can also track all your orders directly from your Account page, making it easy to view past and current shipments in one place.
If your order arrives damaged, please contact us as soon as possible with clear photos of the item, the packaging, and the shipping label. This helps us assess the issue quickly and work with the freight provider if needed. All damage claims are handled case by case, and we will advise the next steps once your information has been reviewed.
If you receive an incorrect item due to our error, please contact us as soon as possible with your order number and clear photos of the part you received. We’ll review the details and organise the correct item to be sent to you. In most cases, we will also provide instructions for returning the incorrect part. All cases are handled individually at our discretion to ensure the best outcome for you.
Most of our freight carriers cannot deliver to PO Boxes or Parcel Lockers, especially for larger or bulky items. We recommend using a residential or business address to avoid delays or failed deliveries. If you’re unsure, contact us and we’ll help confirm the best delivery option.
We accept secure online payments through BPOINT, our trusted payment portal. Please note that we do not accept AMEX and we do not offer Buy Now, Pay Later options such as Afterpay, Zip, or Klarna.
Yes. All payments are processed through BPOINT, which uses industry‑standard encryption and security protocols to keep your information safe. No payment details are stored on our website or servers.
We do not offer Direct Deposit as a payment option for Parts & Accessories. If you call to place an order, we typically send you a secure BPOINT payment link to complete payment online. This ensures your details remain safe and the transaction is processed securely.
Inclusions
McHitch 3.5 Tonne “Easy Fit” Automatic Coupler
Receiver and handle assembly
7/8″ receiver shank
Integrated handbrake
Sight marker for alignment
Stainless Steel Lockable Pin with Key
Mounting Bolts
Instruction Manual
2 year warranty
Specifications
Key Features
3.5 Tonne towing capacity for heavy-duty caravans and campers
Super low profile design with only 125mm height at its highest point
Over 90 degrees of articulation on every axis for superior off-road flexibility
Standard bolt hole pattern (185mm x 55mm) with elongated holes for easy fitment
Fully ADR 62/02 tested and compliant for Australian road safety standards
Automatic locking mechanism for quick, secure, and hassle-free connection
Disclaimer: Information displayed on this web site is subject to change without notice, and no guarantees are made with respect to accuracy of pricing, specifications or any other product related information. Auscamper Pty Ltd reserves the right to change any product details and specifications without notice. Not all models pictured will be necessarily immediately available in your area. Product price, specifications and products are subject to change without notice. Product images are for representational purposes only. We advise you to contact Austrack Campers to check availability and confirm full specification details before ordering.