AusTuff 4×4 Kinetic Recovery Kit – Kinetic Rope
5 in stock
5 in stock
10 in stock
136 in stock (can be backordered)
Refund
If the item has already been shipped, a restocking or cancellation fee will apply, and freight costs are non‑refundable.
All refund requests are assessed case by case at our discretion.
Include your order number, item details, and the reason for the refund so we can process your request as quickly as possible.
Please note that refund eligibility depends on whether the item has shipped and the condition of the returned goods.
If a return is approved, only the product cost (minus any restocking or cancellation fees) will be refunded.
Delivery
Delivery time after dispatch depends on your location and the courier service. Once your order ships, you’ll receive a tracking number so you can follow its progress.
Depending on your location and order size, multiple freight options may be available. Please review these options carefully to choose the best one for your needs.
Yes. Once your order is dispatched, you’ll receive an email with a tracking link from the freight provider so you can follow your parcel’s journey and delivery updates.
If you create an account on our website, you can also track all your orders directly from your Account page, making it easy to view past and current shipments in one place.
Shipping & Returns
All damage claims are handled case by case, and we will advise the next steps once your information has been reviewed.
In most cases, we will also provide instructions for returning the incorrect part. All cases are handled individually at our discretion to ensure the best outcome for you.
We recommend using a residential or business address to avoid delays or failed deliveries. If you’re unsure, contact us and we’ll help confirm the best delivery option.
Payment
Please note that we do not accept AMEX and we do not offer Buy Now, Pay Later options such as Afterpay, Zip, or Klarna.
If you call to place an order, we typically send you a secure BPOINT payment link to complete payment online. This ensures your details remain safe and the transaction is processed securely.
Kit Contents
Kit Includes:
- 1 x 11,000kg Kinetic Rope – 9 meters
- 1 x 12,000kg Tree trunk protector
- 2 x 14,000kg soft shackles
- 1 x Pair of protective recovery gloves
- 1 x Heavy duty canvas storage bag
AusTuff Warranty Policy
AusTuff Warranty, Returns & Refund Policy
Austrack Campers (Auscamper Pty Ltd)
Austrack Campers (“we”, “us”, “our”) is committed to providing clear, fair, and transparent warranty, return, and refund processes for all AusTuff branded products sold through Austrack Campers.
This policy should be read in conjunction with the Austrack Campers Refund & Returns Policy and your rights under the Australian Consumer Law (ACL).
- Warranty Coverage – AusTuff Products
Warranty Eligibility
- Warranties apply only to the original purchaser
- Warranties are non‑transferable under any circumstances
- Warranty periods begin from the original date of purchase
- Products must be purchased new from Austrack Campers or an authorised Austrack dealer
Warranty Periods by Product Category
Product Category | Warranty Period |
AusTuff Generators and Pressure Washers | 2 Years |
AusTuff Power Stations | 2 Years |
AusTuff Fridges | 3 Years |
AusTuff Quad Bikes | 12 Months |
AusTuff Tuk Tuks | 12 Months |
All other AusTuff products not specifically listed above | 12 Months |
Canvas components (where applicable) | 12 Months |
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What the Warranty Covers
This warranty covers defects in materials or workmanship under normal use and proper maintenance during the applicable warranty period.
At its discretion, Austrack Campers will:
- Repair the product, or
- Replace the product or defective component
All warranty assessments and approvals are carried out solely by Austrack Campers Head Office.
What the Warranty Does NOT Cover
The warranty does not cover faults or damage resulting from:
- Misuse, abuse, neglect, or incorrect operation
- Failure to follow operating, storage, or maintenance instructions
- Normal wear and tear
- Unauthorised modifications or repairs
- Accidental damage or collision
- Use in rental, hire, or commercial fleet applications
- Continued use of the product after a fault becomes apparent
- Environmental damage (including rust, corrosion, water ingress where misuse is determined)
- Consumables and expendable parts
If a product is deemed to have been misused by the customer, the warranty will be void.
- Returns & Refunds – AusTuff Products
Faulty Products (Our Fault)
Austrack Campers will offer a repair, replacement, or refund only where:
- The product is confirmed to be faulty, and
- The fault is due to a manufacturing defect or error attributable to Austrack Campers or AusTuff
All claims are assessed in accordance with Australian Consumer Law.
No Change‑of‑Mind Returns
Change‑of‑mind returns are NOT accepted for AusTuff products that:
- Have been used, operated, installed, or run
- Have been unwrapped where hygiene or safety is a concern
- Are engines, vehicles, or recovery equipment
Recovery Gear
Recovery Gear cannot be returned for change of mind if:
- The product has been used, or
- The product has been unwrapped, as it may have been used and safety cannot be guaranteed
Quad Bikes & Tuk Tuks
- No change‑of‑mind returns once operated or used in any capacity
- Must be assessed for warranty faults only
- Any misuse or improper operation will void warranty coverage
- Factory Seconds, Clearance & Ex‑Demo Products
- Sold “as‑is”
- No warranties, refunds, exchanges, or credits apply
- Cosmetic defects or disclosed faults do not qualify for return
- Purchasing these items acknowledges acceptance of their condition
- Warranty Claims Process
All warranty claims must:
- Be lodged via the Austrack Campers Warranty Claim Form
- Be submitted within the applicable warranty period
- Include proof of purchase and supporting evidence (photos, video, description)
Austrack Campers may request further evidence before making a determination.
Unauthorised Repairs
- Repairs must not be carried out without written approval
- Any unauthorised repair costs will be the responsibility of the customer
- Approved third‑party repairs require written authorisation
- Shipping Damage
Shipping damage must be reported:
- Immediately upon receipt, or
- As soon as practicable if damage is concealed
Evidence such as photos and carrier documentation may be required.
- Australian Consumer Law
This policy operates in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL, including rights to refunds, repairs, or replacements for major failures.
- Contact Information
All returns, refunds, and warranty enquiries must be directed to:
Austrack Campers (Auscamper Pty Ltd)
73 Lear Jet Drive, Caboolture QLD 4510 service@austrackcampers.com.au 1800 797 797
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